Privacy Policy

Privacy Policy

Brandywine Coach Works

Effective Date: 10/2025

Introduction

Brandywine Coach Works (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through this website and our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

What Information We Collect

We may collect personal information including, but not limited to:

Name

Phone number

Email address

Vehicle information

Location selected

Messages or inquiry details submitted through forms

IP address, browser type, and device information when visiting our website

How We Use Your Information

We use the information we collect to:

Respond to customer inquiries

Provide collision repair estimates and services

Communicate regarding appointments and repair status

Send transactional text messages related to customer-initiated requests

Improve our services, website functionality, and customer experience

SMS Opt-In Details

Users opt in to receive text messages by submitting a form on our website and checking an unchecked consent box agreeing to receive non-marketing text messages from Brandywine Coach Works.

Message frequency varies.

Message and data rates may apply.

Users may opt out at any time by replying STOP to any message or request assistance by replying HELP.

Mobile Information Sharing

Mobile information will not be shared, sold, or rented to third parties for marketing or promotional purposes.

Text message communications are strictly transactional and directly related to customer-initiated inquiries or services.

Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance website functionality, analyze traffic, and improve user experience. Users may disable cookies through their browser settings; however, doing so may limit certain features of the website.

Data Security & Handling

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, or misuse. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Sharing of Information

We do not sell or rent personal information. Information may be shared only:

With service providers who assist in operating our business and website

When required by law or legal process

To protect our rights, property, or safety

All service providers are required to maintain the confidentiality of personal information.

User Rights

You may request access to your personal information, request corrections, or request deletion where applicable.

You may also opt out of text message communications at any time by replying STOP.

Third-Party Links

This website may contain links to third-party websites. Brandywine Coach Works is not responsible for the privacy practices or content of those third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of the website or services constitutes acceptance of the revised policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Brandywine Coach Works – Main Office

1209 Baltimore Pike

Chadds Ford, PA 19317

Phone: 610.459.8860